Why are you interested in being a NABSA Board Member?

I believe that forums such as NABSA can provide its member associations with great value in terms of bringing thought leadership from industry experts together, sharing of best practices across its member cities, in addition to taking a proactive advocacy role for the industry. I’m interested in being a Board Member because I want to help bring these priority areas intro greater focus.

What skills and experience would make you a good NABSA Board Member?

I have over 7 years+ experience in the Transportation industry with a particular focus on delivering customer facing programs. I’ve also previously served as a Board Member for Airports Council International, and therefore could bring valuable insights from my previous experience. This experience includes helping develop the Airport Service Quality Index, which was used by over 200+ airports worldwide to measure customer experience and infrastructure across a set of standardized metrics.

I’ve also engaged with and presented to various political and business institutions, and I’m well versed in stakeholder management, and public facing advocacy roles.

As the Director of Bike Share Toronto, one my primary responsibilities is to grow bike share as an integral part of the city’s transportation network, serving as its public spokesperson.