NABSA Code of Conduct

The North American Bikeshare Association (NABSA) brings together the most knowledgeable and experienced individuals and organizations in the industry to support, promote and enhance bikeshare across North America. NABSA is the bikeshare industry’s only membership organization with representation from system owners, operators, host cities, equipment manufacturers and technology providers. As such, NABSA’s core values are:

  • SAFETY: Bikeshare must be implemented safely.  NABSA members must provide and maintain equipment consistent with local, state and federal safety and quality standards appropriate for shared-use bicycles.
  • COMMUNITY FIRST: Bikeshare systems must reflect the needs and requirements of each community in which they operate. This means that in addition to being safe, reliable and user friendly, they must also comply with all applicable local, state and federal laws and regulations. All operators and prospective operators should be respectful of existing local efforts, agreements and processes.
  • COOPERATION: Bikeshare is part of the transportation network. NABSA members are committed to working cooperatively with other mobility providers to create an integrated system for our customers.
  • CUSTOMER-FOCUSED: NABSA believes that the long-term success of the industry depends on providing a high-quality customer experience.  This means that systems must make best efforts to clearly communicate pricing, policies and practices to riders.
  • TRANSPARENCY: Hidden fees and confusing price structures damage the reputation and integrity of the bikeshare industry. NABSA members must be transparent when it comes to ride pricing and membership, and should willingly share anonymized trip, membership and other data on a regular basis.
  • EQUITY: As NABSA continues to grow, its goal is to assist its members in providing bikeshare equitably to riders regardless of race, gender, income, age or immigration status. Member systems should make good-faith efforts to engage diverse communities that need low-cost, healthy transportation.

Read the full NABSA Code of Conduct here.

If you feel that a NABSA member organization may be in breach of the Code of Conduct, a complaint may be filed. Once a complaint is filed, NABSA follows the below procedure:

  1. A notification letter of the filed complaint is sent to the member
  2. An Investigating Director from the NABSA Executive Committee is assigned
  3. The Investigating Director compiles evidence
  4. If enough evidence is found that may indicate a Code of Conduct violation, a hearing is scheduled for at least 20 days from when the member receives notice of such hearing
  5. A notice is sent to the member in question of the hearing date
  6. A hearing is held with member representation and the NABSA Board to gather more information
  7. Deliberation is held by the NABSA board to decide the outcome and any corresponding disciplinary action
  8. A notice is sent to the member of the board’s decision and any corresponding disciplinary action
  9. The member has 2 weeks from the date of the notice to appeal or respond
  10. If an appeal is made, it is either rejected or goes before a second and final Board vote

The full version of the Code of Conduct Enforcement Protocol can be accessed by clicking the button below.